Job Title: Business Support Officer
Post requires candidate to be entitled for work: Yes
Salary Range: £37,969.28 to £41,989.55
Contract Type: Permanent
Full time/Part Time: Full Time
Term Time only post: No
Advert Closing Date:24/04/2025
By joining the Government of Jersey and wider Jersey Public Services, you'll be proud of what you can achieve – both for yourself and the people of Jersey. You'll enjoy a broader scope that allows you to express yourself, in a smaller setting that means you see the positive results of your impact every day. You'll have a diversity of opportunities that stretch and challenge you, with all the personal and professional support you need. Most of all, in our open, welcoming environment, your voice matters, enabling you to build a rewarding career.
Job Overview
We are looking for a Business Support Officer to join our small friendly team who deliver Jersey’s Screening Programmes (Breast, Bowel Cervical and Diabetic Retinal Screening)
In this role, you will provide high level administrative support to the Cervical and Breast screening programmes to ensure the smooth running of the services. If you are organised, self-motivated enthusiastic and have great attention to detail, we’d love to hear from you.
For more information about this role please contact Sarah Snarey s.snarey@health.gov.je for an informal discussion.
Job Purpose
To provide comprehensive administrative support across the screening programmes .The post holder will work within the multi-disciplinary team, offering first line support to ensure the accurate and efficient running of the screening programmes and compliance with governance.
Job Specific Outcomes 1 of 2
- Provide a broad range of high- level administrative support to the screening services, using initiative and drawing on experience to anticipate business needs and respond accordingly to ensure the efficient day to day running of the screening programmes
- Works using standard operating procedures to support the inviting, booking of appointments and sending out of results and correspondence for screening
- Respond to practical queries using initiative and judgement to prioritise tasks and duties, providing a customer focused service to all Islanders
- Organise, input into and monitor databases to ensure accurate recording; undertake analysis and produce standard monthly and non-standard reports to provide the screening programmes with the information it needs to support decision-making
- Proactively review relevant systems and processes within own area of work and make recommendations to continuously improve efficiency and performance of the screening programmes
- Communicate and share relevant information with stakeholders as directed by more senior colleagues, to promote collaborative working and to keep stakeholders up-to-date with the programme and activities
- Close interaction with the general public via email and over the telephone, which may involve dealing with sensitive situations or overcoming communication problems due to language barriers or learning difficulties
Job Specific Outcomes 2 of 2
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Develop and maintain an awareness of other teams’ and services activities, building positive relationships with them to ensure a collaborative service is provided to the programmes Responsibility of processing of invoices for payments on relevant finance systems, and any relevant financial administrative processes required on behalf of management ensuring they adhere to the relevant finance public manual To maintain confidentiality of highly sensitive, personal information to ensure compliance with data protection requirements
Create and update performance measurement tools; providing advice and support to managers and key stakeholders to ensure the integrity, data quality accuracy and production of management information that meets the requirements of performance review meetings Support with the induction and training of new staff overseen by the Screening programmes manager Create and update the standard operating procedures for the department as required Book meetings, create invites and write minutes from screening meetings and distribute to key stakeholders Support the Screening programmes when there are major incidents, providing administrative support to ensure the Service in question can focus on responding to the islands needs
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Qualifications
Educated to A level standard or NVQ level 3 in business administration or equivalent experience
Knowledge
Knowledge of operating across a number of systems and adjusting to specialist systems; Knowledge of supporting in a business administrative capacity
Knowledge of medical terminology an advantage
Technical Work Based Skills
Have used computer systems to enter data and retrieve data; Proficient in using computer applications e.g. Microsoft Office; Attention to detail and ability to record information accurately with minimum supervision; Strong communication skills required, primarily for the purpose of giving and receiving information, but frequent contact with others is also required
General skills / attributes
Able to accurately record information and data; Ability to manage own workload within agreed timelines and escalate where issues arise; Organised and self motivated;
Communicate effectively with colleagues to request or transmit information, ask questions, get clarification, exercise tact etc;
Be able to deal with routine challenges autonomously, some with a moderate level of complexity; Be able to operate within a number of specialised IT and software systems; Be able to carry out skills, complicated established activities.
Experience
Practical relevant work experience in the provision of broad administrative support within a complex business model; Ability to manage a varied workload; In depth understanding of administrative methods that have been learned through direct job experience
Personal Attributes
Communicates effectively, both orally and in writing with a range of individuals, internally within the Government of Jersey, the public and other external organisations. The post holder works within an environment where confidential information is involved and must therefore work with the utmost confidentiality and discretion. To develop and maintain effective working relationships with other departments so as to ensure that a consistent level of customer service is maintained.
Close interaction with the general public via email correspondence or over the telephone which may involve dealing with sensitive situations or overcoming communication problems due to language barriers or learning difficulties
Dealing with and being aware of patient sensitivity. Looking at each case on an individual basis to ensure enhanced customer service is delivered at all times
Across the Government of Jersey and public service, the scope of our work means our people enjoy a wider range of opportunities – to work with recognised experts across teams, learn new skills and develop their careers. We actively look to recruit people from different backgrounds, with diverse perspectives. This creates a richer, more varied environment, where you’re exposed to new ideas, new ways of thinking and new opportunities, so you can develop an exciting and rewarding career.
Extraordinary, Everyday.
