Job Overview

We have an exciting opportunity for you to join our CAMHS Jersey family in our Duty and Assessment team, as an administrator. 

This post would suit someone who is passionate about  teamwork, young people's mental health and improving outcomes for young people. 

For an informal discussion and more information, please contact Nadine Da Cal n.dacal@health.gov.je

Job Purpose

To provide a personal, comprehensive, confidential, accurate and effective administrative service to ensure the smooth and effective management and function of CAHMS.

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Job Specific Outcomes 1 of 2

Undertake confidential typing of letters and reports, including referrals, waiting lists and appointment processes, deciding on priorities and ensuring accuracy of finished work.

Receive and screen calls for the team and manage service diaries, dealing with enquiries where possible, or redirecting as necessary to provide a personal telephone service.

Respond to routine matters on behalf of the team and prepare draft correspondence for review and signature, ensuring timely and accurate communication.

Produce specialised documents using appropriate layouts and terminology for presentations, meetings, reports and publications, ensuring accuracy and consistency in formatting.

Establish and maintain administrative, information and database systems to ensure the effective and efficient dissemination of information and functioning of the service.

Maintain accurate records of the team’s budget by processing orders, checking receipt of goods and checking and passing invoices for payment, to provide line manager with up-to-date information of funds available.

Liaise with a wide range of people such as schools, parents/carers, other government departments and external agencies to support the work of the team.

Provide administrative support formeetings and seminars , ensure that all attendees receive supporting documentation, and where necessary attend and take minutes, to ensure the smooth running of the meeting or conference.

Provide administrative support for team-led training courses by managing attendance lists, distributing pre-course materials, and assisting in the preparation of high-quality content for delivery - ensuring smooth coordination and a professional learning experience for all participants Process all enquiries, applications, and registrations in accordance with established procedures and policies to ensure compliance and consistency in service delivery.

Act as a key liaison between the team and internal and external customers to ensure clear, timely, and effective communication. 

Job Specific Outcomes 2 of 2

Arrange travel and hotel bookings using the Government of Jersey's preferred system, ensuring compliance with current financial directives and accurate, cost-effective travel planning.

 Provide an efficient electronic filing and photocopying service to support accurate record-keeping and easy access to documentation across the Service.

Undertake any other duties as directed by the CAMHS management team, such as covering reception as and when required. 

Qualifications

Must possess a minimum of 5 GCSE or equivalent at A*-C grades, including English and Mathematics.

Knowledge

High levels of self-management and organisational skills with the ability to judge priorities and act on initiative are essential.

Technical Work Based Skills

Excellent Information Technology skills, especially in respect of Microsoft applications (e.g. Word, Excel, PowerPoint and Publisher) together with knowledge of other office equipment.

General skills / attributes

Must be able to work as part of a team and maintain efficiency and professionalism whilst under pressure.

Must have experience within administration and have a high level of skill in organizational ability. An ability to deal calmly and diplomatically with a wide range of people is essential along with the ability to maintain strict confidentiality.

Will be a strong team player who is also comfortable working on their own initiative and be prepared to ask for and take advice. 

Experience

Must have experience within administration and have a high level of skill in organisational ability.

Basic DBS check

Personal Attributes

Appointees to this role will be required to adhere to and perform their duties in line with the standards identified in the States of Jersey tier 6 core accountabilities attributes and behaviour indicators

Competencies

Tier 6: Assistant, Team Member and Support Worker