Job Overview

This is a key role in supporting the States of Jersey Ambulance Service in continuous improvement.

For the Ambulance Audit Officer full job description, please click here.

For an informal discussion, please contact Sassie Bisson on S.Bisson@health.gov.je

Job Purpose

Provide a medical and fire emergency call handling and clinical audit service for the Ambulance service, ensuring the production of regular reports and analysis, resulting in overall quality improvement, improving patient safety through quality assurance for any islander calling 999 for a medical/fire incident, whilst adhering to the relevant local legislation and policy.

Statutory Responsibilities

Active engagement, participation and compliance with any other statutory responsibilities applicable to the role, as amended from time to time.

Budgetary Responsibility

None

Job Specific Outcomes 1 of 2

1. Undertake audit on calls taken through the Ambulance service emergency call triage system (Priority Dispatch - ProQA system) for all Emergency Services Control Centre Officers (ESCC), resulting in valuable data which will provide regular and consistent feedback/guidance, highlighting high performance and areas for improvement to support the overall quality improvement process in the ESCC.

2. Audit all calls to ensure that the Ambulance elements of the ESCC comply with licensing requirements as set out by the International Academies of Emergency Dispatch (IAED) and ensure all staff are up to date with their relevant qualifications/re-qualifications, enabling the maintenance of licenses to use such systems.

3. Provide analysis and advice to the Ambulance Management team on any complaints, capability or other investigation matters, where appropriate, some resulting in special case reviews, which require considerable input from the post holder.

4. Develop quality assurance and performance management systems and processes for the ESCC and the Ambulance Service staffing groups.

5. Provide audits to identify training or development for staff in line with the agreed performance standards.

Job Specific Outcomes 2 of 2

6. Ensure confidentiality of patients, staff and other aspects of services business is maintained at all times, in line with local legislation and policy (including Caldecott principles).

7. Produce detailed reports and analysis on compliance and performance, including on calls, presenting this to the SoJAS Management Team to inform their decision-making on the overall performance of SoJAS and the ESCC.

8. Maintain required standards of professional competence and qualification through continuing professional development (CPD/CDE), attending relevant courses and achieving necessary system provider (IAED) validations.

9. Undertake a range of clinical audits and data collection for the wider ambulance service when required by the Ambulance Management team.

10. Undertake patient safety event investigations to identify learning to support coninuous improvment in the Ambulance Service.

Person specification

Appointees to this role will be required to adhere to and perform their duties in line with the standards identified in the States of Jersey tier 5 core accountabilities attributes and behaviour indicators.

Qualifications

Essential: Must be qualified to A level or equivalent.

Desirable: An advantage to be qualified in Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD). An advantage to be qualified in Emergency Dispatch Quality Assurance (EDQ) with the National Academy of Emergency Medical Dispatch and the National Academy of Emergency Fire Dispatch

Knowledge

Essential: Working knowledge of audit and quality assurance practice and procedures, preferably related to ambulance or clinical matters.

Desirable: Up to date knowledge of the latest International Academies of Emergency Dispatch (IAED) performance standards.  A comprehensive knowledge in the use of the relevant reporting systems (e.g. AQUA);

Technical Work Based Skills

Essential: Excellent written and verbal communication skills. Good report writing skills. Excellent IT skills (in the use of Microsoft applications). Ability to develop and manipulate spreadsheets and databases to analyse data.

Desirable: The successful applicant would ideally have a working knowledge of the Ambulance and Fire & Rescue Service.

General skills / attributes

Essential: Possess a high standard of written and verbal communication skills. Self motivated with the ability to work on own initiative on a regular basis. Strong interpersonal skills in order to liaise with a wide range of stakeholders within Justice and Home Affairs and within Health and Community Services.

Experience

Essential: An understanding of the concept of audit and clinical audit.

Desirable: Relevant experience in the area of Emergency Medical Dispatch and Emergency Fire Dispatch.  An understanding and working knowledge of a combined control centre function.

Personal Attributes

Essential: Must be able to

• develop methods or approaches for continuous improvement of customer service delivery
• take initiative to identify ways to improve the service and follow through to implementation, ensuring consultation and agreement with relevant stakeholders
• develop networks with people outside of own immediate team to enhance team outputs
• ensure own work is delivered on time and to a high standard while taking accountability for the delivery of the agreed results
• maintains open communication and keeps all stakeholders informed promptly

Competencies