Job Overview

Are you looking for a development opportunity that gives you autonomy to manage a range of administrative services and develop skills in management and leadership?

An exciting opportunity has arisen to cover maternity leave for the Cancer Administration and Patient Access Assistant General Manager at Health and Care Jersey.  The post holder will have the opportunity to develop their skills in operational and workforce management together with service improvement opportunities and supporting strategic planning.   Experience of supporting staff, team development and motivation would be desirable.

Areas of responsibility are:

• Cancer MDT team
• Outpatient Booking Team
• Elective inpatient booking team
• Medical Secretaries
• Medical Records

The post holder will be the conduit to support our patients to receive timely access to quality care and meeting HCJ’s operational KPIs.  They will liaise continually with each of the organisations care groups and will work closely with the whole multi-disciplinary team ensuring services are delivered effectively and safely.  The role forms part of the senior leadership team within the Care Group.  We are looking for individuals who can demonstrate a commitment to improve the operational performance of administrative services through collaborative and compassionate leadership.

Interviews require onsite presence and will take place week commencing 7th May 2026.

For an informal conversation, please contact e.hoban@health.gov.je.

Job Purpose

Leads on co-ordinating and implementing the care groups business initiatives and projects, ranging from strategic direction to operational application.

Undertakes projects to support the delivery of high-quality patient services ensuring positive outcomes are delivered to time, cost and quality

Job Specific Outcomes

1. Implement and develop care group objectives, strategies and work programmes (under the direction of the General Manger / AMD) to ensure alignment with Health and Community Services objectives and good practice in health care.

2. Pro-actively monitor and review the Care Groups performance standards against agreed objectives, challenging where performance needs improving as necessary, initiating steps to address issues and improve performance in line with HCS standards to ensure a high performing culture.

3. Ensure effective co-ordination of care group improvement projects to maximise quality and efficiency, collaborating with key specialists from across the department to ensure delivery of required outcomes.

4. Provide expert and specialist advice on matters relating to multi-agency links, joint working and processes which enable the department to meet its statutory and common law duties of care towards patients/clients and staff.

5. Implement risk and governance strategies, ensuring that risk registers are up to date, mitigation actions are monitored for completion, and that business continuity plans are actively managed, and appropriately tested so that HCS exposure to risk and unanticipated incidents is managed as effectively as possible.

6. Monitor all work streams to ensure that the vision and direction of the care group is facilitated to further the work of the department 

7. Review a range of activity and demand data which facilitates the development and improvement within the care group.

8. Undertakes research into new technologies or new ways of delivering existing services in order to support the best outcome for patients and the department.

9. Carry out regular audits and benchmarking exercises to ensure the Group is up to date and compliant with policies and procedures relating to care delivery.

10. Leads on providing performance management to members of the group providing intervention where appropriate to develop colleagues’ capabilities in service delivery. 

Statutory Responsibility

Active engagement, participation and compliance with any other statutory responsibilities applicable to the role, as amended from time to time.

Person specification

Qualifications

Degree level qualification in Health and Care related subject.

Management qualification in order to evidence business acumen 

Knowledge

Working knowledge of project management methodologies, stakeholder engagement and data analysis

Working knowledge of health and care service delivery issues

Strong evidence of patient activity demand and capacity planning in order to inform service development 

Technical Work Based Skills

Ability to interpret the relevant clinical and professional standards legislation/requirements within the health care.

Strong analytical skills to understand complex data or situations, select the appropriate approach to resolve the problem

Demonstrable skills using such as Microsoft Word, Excel, PowerPoint and Project 

General skills / attributes

Strong leadership skills with the ability to motivate employees through change whilst delivering care group objectives in line with the overall vision.

Ability to professionally challenge any views, responses or decisions.

Must have an eye for detail, the ability to problem solve, to process work with accuracy and prioritise tasks

Ability to work on own initiative and to make decisions where appropriate.

Ability to produce high-quality, easy-to-understand written reports and presentations

Experience

Experience of working at an operational level within a Health or Care setting in order to understand service demands.

Experience in the planning, management and delivery of change and continuous improvement projects