Job Overview

Are you passionate about making a difference in the lives of children and families? Do you thrive in a fast-paced, supportive environment where your communication and organisational skills can shine? If so, we'd love to hear from you!

We are seeking a Children and Families Hub Responder to be the first point of contact for all new enquiries to the Children and Families Hub. This vital role ensures that children, families, and professionals receive timely, accurate information and support.

For an informal discussion, please reach out to Kirsteen Flint, Team Manager at k.flint@gov.je

Job Purpose

To provide a comprehensive and confidential point of entry for all new enquiries to the Children and Families Hub, including the provision of information and advice about services to members of the public and to partner agencies. To provide support to Family Partnership workers and Managers through accurate data recording and administration of systems and processes.

Key Responsibilities

•    Act as the first point of contact for enquiries via phone, email, and online forms, offering a confidential and professional service.
•    Provide immediate advice and signposting to appropriate services for both the public and partner agencies.
•    Accurately record all information on our electronic systems.
•    Respond to urgent concerns in line with safeguarding policies and procedures.
•    Collaborate closely with the Senior Practitioners to ensure timely and appropriate decision-making.
•    Support Managers with data entry.
•    Help organise and administer training sessions, including Jersey's Children First and courses for parents.

Job Specific Outcomes

Receive telephone calls, emails and forms from members of the public and professionals who are raising a concern for a child’s safety or wellbeing or seeking support.

Provide immediate advice and signposting on available services to professionals and members of the public.

 Record information accurately onto the electronic system.

Respond to immediate concerns in line with Jersey policies and procedures.

Work closely with the Triage team in the Hub to ensure that decisions are made in a timely manner and in accordance with guidance, processes and procedures.

Support Family Partnership workers and managers in recording and processing information about children and families including requests for service (including short breaks), assessments and plans onto the electronic system.

Support the Service Co-ordinator to ensure effective facilities management of the Centres where Family and Community Support are based, including arrangements for reception, room bookings and co-ordination of multi-agency clinics, Team around the Child meetings, and any other professional meetings or child and family interventions, liaising closely with and between services using the Centres. 

Support the Service Co-ordinator in the administration of Jersey’s Children First training and parenting training, overseeing booking arrangements, venue booking and preparation of training resources.

Maintain up to date records that ensure the service provided is both transparent and accountable in line with departmental standards.

What We're Looking For

•    Excellent communication and interpersonal skills.
•    Strong organisational abilities and attention to detail.
•    Confidence in using electronic systems and managing sensitive information.
•    A calm, compassionate, and professional approach to supporting families and professionals.
•    Ability to work collaboratively in a multi-agency environment.

What We Offer

•    A supportive and inclusive team environment.
•    Opportunities for professional development and training.
•    The chance to make a real impact in the lives of children and families in Jersey.

Qualifications

A good general standard of education that includes 5 GCSEs (or equivalent) including English

Technical Work Based Skills

Able to keep accurate records of work Effective use of ICT. This would include working knowledge of Word, Outlook, Powerpoint and a variety of databases

General skills / attributes

Excellent verbal and written communication skills The ability to communicate effectively with a range of different individuals Able to work as part of a team Able to work flexibly and responsively

Experience

Experience of working in a customer facing environment.