Job Title: Customer Services Assistant
Post requires candidate to be entitled for work: Yes
Salary Range: £34,326.50 to £37,969.28
Contract Type: Permanent
Full time/Part Time: Full Time
Advert Closing Date:01/05/2025
Whatever you want from your career, you have the scope to find it here. We foster a work approach based on mutual support and collaboration, where everyone feels empowered to empower others. You’ll find countless opportunities to learn, develop and grow a rewarding career where we recognises the importance of your personal and professional well-being. By considering moving internally across the Public Service, you'll be proud of what you can achieve – both for yourself and the people of Jersey.
Job Overview
Do you want to join a team committed to offering a varied and world class service? A team that thinks ahead pre-empting the needs of our customers providing best outcomes through dealing directly with customers, telephone calls, emails and various workflows.
Employment, Social Security & Housing are recruiting Customer Service Assistants to support a range of services across several functions such as Benefits administration, Registration cards and Business Licensing.
We are looking for people with the right attitude and customer focus. Full training will be provided. If you are passionate about customer service and assisting the local community and would like to join this forward thinking, vibrant team, then please contact ESSHCareers@gov.je for an informal chat.
For a full job description, please see link below:
General skills / attributes
Ability to proficiently use Microsoft Software Packages
Literate and numerate; able to read and understand and explain legislation and policy, calculate customer claim data, write letters and complete departmental forms.
Ability to deal with difficult, complex, sensitive and contentious customer issues.
Ability to use listening and investigative skills to understand customer circumstances to make appropriate decisions or refer to colleagues for support.
Sufficient communication skills to be able to manage situations where customers have mental health issues, alcohol or drug abuse problems, language barriers and inability to comprehend or understand decisions.
Across the Jersey public service, the scope of our work means our people enjoy a wider range of opportunities – to work with recognised experts across teams, learn new skills and develop their careers. We actively look to recruit people from different backgrounds, with diverse perspectives. This creates a richer, more varied environment, where you’re exposed to new ideas, new ways of thinking and new opportunities, so you can develop an exciting and rewarding career.
Extraordinary, Everyday.
