Job Title: Customer Services Assistant
Post requires candidate to be entitled for work: Yes
Salary Range: £34,326.50 to £37,969.28
Contract Type: Permanent
Full time/Part Time: Full Time
Term Time only post: No
Advert Closing Date: 20/08/2025
Job Overview
Do you want to join a team committed to offering a varied and world class service? A team that thinks ahead pre-empting the needs of our customers providing best outcomes through dealing directly with customers, telephone calls, emails and various workflows.
Employment, Social Security & Housing are recruiting Customer Service Assistants to support a range of services across several functions such as Benefits administration, Registration cards and Business Licensing.
We are looking for people with the right attitude and customer focus. Full training will be provided. If you are passionate about customer service and assisting the local community and would like to join this forward thinking, vibrant team, then please contact ESSHCareers@gov.je for an informal chat.
Job Purpose
For the full job description, please see following link: Customer Services Assistant Job Description
General skills / attributes
Ability to proficently use Microsoft Sotware packages
Literate and Numerate: able to read, understand and explain legislation policy, calculate customer claim data, write letters and complete departmental forms
Ability to deal with difficult, complex, sensitive and contentious customer issues
Ability to use listening and investigative skills to understand customer circumstances to make appropriate decisions or refer to colleagues for support
Sufficent communication skills to manage situations where customers have mental health issues, alcohol or drug abuse problems, language barriers and an inability to comprehend or understand decisions
Jersey Public Service Careers
Across the Jersey Public Service, the scope of our work means our people enjoy a wide range of opportunities—working with recognised experts across teams, learning new skills, and developing their careers. We actively seek to recruit people from different backgrounds with diverse perspectives, creating a richer, more varied environment where you’re exposed to new ideas, new ways of thinking, and new opportunities to build an exciting and rewarding career.
To maintain the highest standards of public service, we have a rigorous screening process, to ensure candidates align with our values, skills, and professional requirements. This helps us create a trusted, capable workforce that can deliver excellence and safeguard our community.
Extraordinary, every day.
