Job Title: Deputy Patient Experience Manager
Post requires candidate to be entitled for work: Yes
Salary Range: £62,106.04 to £68,437.82
Contract Type: Permanent
Full time/Part Time: Full Time
Advert Closing Date: 21/08/2025
Job Overview
The Deputy Patient Experience Manager will support and deputise for the Patient Experience Manager in the leadership, management, and delivery of a comprehensive patient experience and complaints function across Health and Care Jersey (HCJ). They will play a key role in ensuring concerns and complaints are resolved promptly, effectively, and with empathy.
The Deputy Patient Experience Manager plays a key role in driving service improvement across HCJ by building strong relationships with care groups and promoting a customer-focused culture. They are solely responsible for end to end development, implementation and management of a volunteer service to enhance patient experiences and lead efforts to gather and act on patient feedback, ensuring continuous improvement in person-centred care.
The interviews will be held on the week commencing the 25th of August.
Job Purpose
Please see full Job Description
Attributes and Behaviours
Jersey Public Service Careers
Across the Jersey Public Service, the scope of our work means our people enjoy a wide range of opportunities—working with recognised experts across teams, learning new skills, and developing their careers. We actively seek to recruit people from different backgrounds with diverse perspectives, creating a richer, more varied environment where you’re exposed to new ideas, new ways of thinking, and new opportunities to build an exciting and rewarding career.
To maintain the highest standards of public service, we have a rigorous screening process, to ensure candidates align with our values, skills, and professional requirements. This helps us create a trusted, capable workforce that can deliver excellence and safeguard our community.
Extraordinary, every day.