Job Title: ESCC Control Officer - Ambulance and Fire & Rescue
Post requires candidate to be entitled for work: Yes
Salary Range: £41,989.55 to £47,274.43
Contract Type: Permanent
Full time/Part Time: Full Time
Term Time only post: No
Advert Closing Date:13/04/2025
By joining the Government of Jersey and wider Jersey Public Services, you'll be proud of what you can achieve – both for yourself and the people of Jersey. You'll enjoy a broader scope that allows you to express yourself, in a smaller setting that means you see the positive results of your impact every day. You'll have a diversity of opportunities that stretch and challenge you, with all the personal and professional support you need. Most of all, in our open, welcoming environment, your voice matters, enabling you to build a rewarding career.
Job Overview
We are seeking a Combined Control Officer to join the Combined Control Room (CCR) at Justice and Home Affairs. This role is vital in providing an efficient and effective contact management and dispatch service for Ambulance and Fire services.
You will be responsible for handling emergency and non-emergency calls, ensuring the appropriate response is dispatched while maintaining operational safety and efficiency in a fast-paced environment. For an informal discussion please contact - j.larkin2@gov.je
For a full job description please see following link - Job Description
Job Purpose
Deliver an effective and efficient contact management and dispatch service to all service users of the Combined Control Room, which promotes people’s safety and meets service needs in respect of emergency, non-emergency and administrative demands.
Qualifications
Educated to at least GCSE standard or equivalent qualification or equivalent level of work experience.
Technical / Work-based Skills
A working knowledge of Microsoft or Windows based packages and can demonstrate the ability to learn and use a variety of computer systems. Fluent in English (speech, written and reading). Good awareness of social media platforms and evolving communication methods.
General Skills/Attributes
Excellent verbal communication skills, with an ability to communicate with a diverse range of customers/service users equally, professionally and appropriately.
Have tact and diplomacy when dealing with a range of parties e.g. media, politicians and VIPs. Ability to demonstrate a high degree of empathy with excellent customer focus.
Proven ability to multi-task. Excellent written communication skills and can produce clear, concise and accurate records or materials. Can work unsupervised and use initiative to solve problems, take reasoned and responsible decisions that consider all relevant facts, and information, based on service specific standards, laws and policies.
Can prioritise matters under pressure, take control and respond promptly and appropriately to changing situations. Work as part of a team, support other team members with their duties, enquiries and problem solving. Maintain confidentiality and manage expectations (of service users/colleagues/other departments).
Experience
Experience of delivering high levels of customer service (either public facing or phone/email/web based).
Planning, organisational and administrative roles or experience. Experience of compliance with data protection, information sharing and confidentiality rules.
Experience of interpreting and application of guidelines or law or policy or procedures and made appropriate decisions.
Experience of working within a team.
Across the Government of Jersey and public service, the scope of our work means our people enjoy a wider range of opportunities – to work with recognised experts across teams, learn new skills and develop their careers. We actively look to recruit people from different backgrounds, with diverse perspectives. This creates a richer, more varied environment, where you’re exposed to new ideas, new ways of thinking and new opportunities, so you can develop an exciting and rewarding career.
Extraordinary, Everyday.
