Job Title: ESCC Control Officer - Ambulance and Fire & Rescue
Post requires candidate to be entitled for work: Yes
Salary Range: £41,989.55 to £47,274.43
Shift Allowance: Full Rotational
Contract Type: Permanent
Full time/Part Time: Full Time
Term Time only post: No
Advert Closing Date: 08/08/2025
Job Overview
As an Ambulance and Fire Controller, you will be at the heart of Jersey’s emergency response, coordinating critical resources and providing essential support to frontline ambulance crews and fire officers. Working from the Emergency Services Control Centre (ESCC), you’ll be the first point of contact for 999 calls and urgent service requests - where every second counts.
This is a fast-paced, high-pressure role that requires someone who can remain calm, think clearly, and act decisively, even in the most difficult and emotional situations. From providing immediate triage using structured call-taking protocols to dispatching emergency crews and monitoring their safety, your actions directly impact lives and public safety.
You’ll need to be resilient, adaptable, and a strong team player - able to multitask across multiple systems, channels, and priorities. Whether it’s a life-threatening medical emergency or a large-scale fire response, you’ll be relied upon to manage the situation with professionalism, accuracy, and urgency.
You will be part of a 24/7 emergency control rota, working 12-hour shifts on a rotating pattern of days and nights, including weekends and public holidays.
For an informal conversation about the role, please email Joanne Larkin J.larkin2@gov.je
Job Purpose
Please see full Job Description
Attributes and Behaviours
Jersey Public Service Careers
Across the Jersey Public Service, the scope of our work means our people enjoy a wide range of opportunities—working with recognised experts across teams, learning new skills, and developing their careers. We actively seek to recruit people from different backgrounds with diverse perspectives, creating a richer, more varied environment where you’re exposed to new ideas, new ways of thinking, and new opportunities to build an exciting and rewarding career.
To maintain the highest standards of public service, we have a rigorous screening process, to ensure candidates align with our values, skills, and professional requirements. This helps us create a trusted, capable workforce that can deliver excellence and safeguard our community.
For regulated activity roles (working with children and adults at risk of harm), an enhanced level of screening will be conducted to include enhanced DBS checks.
Extraordinary, every day.
