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Job Title: Head of Digital Health Operations 

Post requires candidate to be entitled for work: No 

Salary Range: £86,974.41  to £112,690.56 

Contract Type: Permanent 

Full time/Part Time: Full Time 

Term Time only post: No 

Advert Closing Date: 10/05/2026 

Job Overview

We are looking for a Head of Digital Health Operations to help deliver smarter, safer, and more efficient services—ensuring our digital operations are reliable, secure, and focused on what matters most: patient care. 

 

Digital transformation is central to how HCJ modernises services and improves quality. The Head of Digital Health Operations is the senior accountable officer for the operational management and delivery of digital services across all care settings—including (but not limited to) HCJ and Primary Care—and acts as the intelligent customer for HCJ Digital Operations, ensuring services meet the needs of clinicians, staff, and Islanders. 

 

Reporting directly to the Health CIO (Director of Digital Health & Informatics), the post holder ensures that digital operations—including service desk, customer support, infrastructure, cyber security, and business continuity—deliver safe, resilient, and high-quality services that underpin HCJ’s clinical and operational delivery. 

 

At Health and Care Jersey (HCJ), our purpose is to provide safe, effective and compassionate care for every Islander—when they need it, where they need it, and in a way that improves outcomes and experience. Digital and data are key enablers of that ambition. We use technology and information to support frontline teams, join up services, strengthen resilience, and make it easier for Islanders to access and navigate care—delivering better value for Jersey. 

 

For an informal dsicussion, please comtact Martin Carpenter - m.carpenter@health.gov.je

 

For a full copy of the Job Description, please click here

What you'll do

  • Lead and manage HCJ Digital Operations, coordinating Customer Service, Service Management, Network Operations, and IT Business Support teams to deliver dependable, user-centred services. 
  • Ensure consistent service delivery to agreed SLAs, embedding ITIL-based best practice and continuous improvement across service management processes. 
  • Provide strategic operational leadership for digital services and infrastructure, ensuring they are resilient, secure, scalable, and aligned to HCJ’s service priorities. 
  • Act as the senior escalation point for HCJ operational leaders, including major incidents, cyber security threats, and critical system failures—ensuring rapid, safe restoration of services and clear communications. 
  • Drive timely resolution of user issues, embedding a strong customer-service culture through effective escalation, problem management, and regular service reviews in line with ITIL best practice. 
  • Lead supplier and contract management for operational IT systems, ensuring value for money, robust performance monitoring, and transparent governance. 
  • Ensure compliance with Information Governance, cyber security standards, and Government of Jersey policies, supporting safe and lawful use of data and technology. 
  • Provide operational input to HCJ digital strategy, business continuity planning, and major programme delivery—ensuring operational readiness, smooth transitions, and sustainable support models. 
  • Develop and maintain an annual operations plan and service improvement programme, aligning priorities to HCJ corporate strategy and clinical service needs. 
  • Line manage, develop, and support operational staff, promoting a high-performance, learning culture with clear standards, coaching, and professional development. 

Why Join HCJ

  • Make a direct impact on patient care by ensuring the digital services clinicians and staff rely on are safe, reliable, and responsive. 
  • Be part of a transformation programme improving quality, access, and operational efficiency across Jersey’s health and care system. 
  • Work collaboratively with clinical, corporate, and partner teams in a forward-thinking environment where operational excellence and innovation go hand in hand. 
  • Shape the future of healthcare in Jersey, bringing your expertise to strengthen resilience, cyber security, and service continuity. 

Ready to make a difference?

Apply today and help HCJ deliver smarter, safer healthcare services for Islanders. 

 

If you’re inspired by meaningful change that transforms lives, join us in shaping the next era of healthcare in Jersey—where progress meets compassion, and operational excellence enables better care for all. 

Jersey Public Service Careers

 

Across the Jersey Public Service, the scope of our work means our people enjoy a wide range of opportunities—working with recognised experts across teams, learning new skills, and developing their careers. We actively seek to recruit people from different backgrounds with diverse perspectives, creating a richer, more varied environment where you’re exposed to new ideas, new ways of thinking, and new opportunities to build an exciting and rewarding career.

 

To maintain the highest standards of public service, we have a rigorous screening process, to ensure candidates align with our values, skills, and professional requirements. This helps us create a trusted, capable workforce that can deliver excellence and safeguard our community.

 

Extraordinary, every day.

Apply now »