Job Overview

An exciting opportunity is available for an experienced and highly motivated Assistant General Manager to lead the management of off‑island tertiary patient referrals, oversee contractual arrangements for care delivered within hospitals in the UK and manage the off-island patient travel and accommodation team.

This is a pivotal leadership role, ensuring that Islanders receive safe, timely, and cost‑effective specialist care while robust contractual, financial, and governance arrangements are maintained with NHS and private provider organisations.

Off‑Island Tertiary Referrals

• Provide operational and strategic oversight of off‑island tertiary referrals for patients requiring specialist care not available in Jersey

• Ensure referral pathways are efficient, clinically appropriate, patient‑centred, and compliant with agreed policies

• Work closely with clinical teams to manage capacity, demand, and prioritisation of referrals

• Monitor patient experience and outcomes, identifying opportunities for service improvement

Contract Management

• Lead on the day‑to‑day management of contracts with NHS, Private hospitals and specialist providers

• Ensure contracts deliver value for money, meet quality standards, and comply with governance and regulatory requirements

• Monitor performance, activity, quality indicators, and financial controls across providers

• Support contract negotiation, variation, and review in collaboration with senior colleagues

Leadership & Governance

• Provide strong managerial leadership across referral and contracts teams
• Provide strong line management support to the of-island patient travel and accommodation team

• Prepare reports, performance data, and briefings for senior management and governance forums

• Identify and manage risks related to patient flow, quality, finance, and contractual compliance

• Contribute to service redesign, business planning, and strategic development
• Lead the weekly funding approval panel

The ideal candidate will have:

• Experience in healthcare management
• Experience of contract management and performance monitoring
• A strong understanding of patient pathways, tertiary care, and referral process
• Excellent leadership, communication, and stakeholder management skills
• Strong analytical skills with experience managing complex data and budgets
• Experience working with or alongside NHS and private provider organisations
• Knowledge of commissioning, service level agreements, or healthcare procurement

For an informal conversation, please contact Emily Hoban, Head of Access e.hoban@health.gov.je

Interviews will be undertaken in person on Thursday 11th June 2026

Statutory Responsibilities

Active engagement, participation and compliance with any other statutory responsibilities applicable to the role, as amended from time to time.

Job Specific Outcomes

1. Implement and develop care group objectives, strategies and work programmes (under the direction of the General Manger / AMD) to ensure alignment with Health and Community Services objectives and good practice in health care.

2. Pro-actively monitor and review the Care Groups performance standards against agreed objectives, challenging where performance needs improving as necessary, initiating steps to address issues and improve performance in line with HCS standards to ensure a high performing culture.

3. Ensure effective co-ordination of care group improvement projects to maximise quality and efficiency, collaborating with key specialists from across the department to ensure delivery of required outcomes.

4. Provide expert and specialist advice on matters relating to multi-agency links, joint working and processes which enable the department to meet its statutory and common law duties of care towards patients/clients and staff.

5. Implement risk and governance strategies, ensuring that risk registers are up to date, mitigation actions are monitored for completion, and that business continuity plans are actively managed, and appropriately tested so that HCS exposure to risk and unanticipated incidents is managed as effectively as possible.

6. Monitor all work streams to ensure that the vision and direction of the care group is facilitated to further the work of the department 

7. Review a range of activity and demand data which facilitates the development and improvement within the care group.

8. Undertakes research into new technologies or new ways of delivering existing services in order to support the best outcome for patients and the department.

9. Carry out regular audits and benchmarking exercises to ensure the Group is up to date and compliant with policies and procedures relating to care delivery.

10. Leads on providing performance management to members of the group providing intervention where appropriate to develop colleagues’ capabilities in service delivery. 

Qualifications

Degree level qualification in Health and Care related subject.

Management qualification in order to evidence business acumen 

Knowledge

Working knowledge of project management methodologies, stakeholder engagement and data analysis

Working knowledge of health and care service delivery issues

Strong evidence of patient activity demand and capacity planning in order to inform service development 

Technical Work Based Skills

Ability to interpret the relevant clinical and professional standards legislation/requirements within the health care.

Strong analytical skills to understand complex data or situations, select the appropriate approach to resolve the problem

Demonstrable skills using such as Microsoft Word, Excel, PowerPoint and Project 

General skills / attributes

Strong leadership skills with the ability to motivate employees through change whilst delivering care group objectives in line with the overall vision.

Ability to professionally challenge any views, responses or decisions.

Must have an eye for detail, the ability to problem solve, to process work with accuracy and prioritise tasks

Ability to work on own initiative and to make decisions where appropriate.

Ability to produce high-quality, easy-to-understand written reports and presentations 

Experience

Experience of working at an operational level within a Health or Care setting in order to understand service demands.

Experience in the planning, management and delivery of change (for example a period of postqualification experience). and continuous improvement projects