Job Title: Officer - Debt Collection
Post requires candidate to be entitled for work: Yes
Salary Range: £41,989.55 to £47,274.43
Contract Type: Fixed Term
Full time/Part Time: Full Time
Term Time only post: No
Advert Closing Date:13/04/2025
Whatever you want from your career, you have the scope to find it here. We foster a work approach based on mutual support and collaboration, where everyone feels empowered to empower others. You’ll find countless opportunities to learn, develop and grow a rewarding career where we recognises the importance of your personal and professional well-being. By considering moving internally across the Public Service, you'll be proud of what you can achieve – both for yourself and the people of Jersey.
Job Overview
Are you a detail-oriented professional with excellent communication skills? We are seeking a dedicated Debt Collection Officer to join our dynamic team. In this fast-paced environment, you will be responsible for managing and recovering outstanding debts while maintaining positive relationships with customers.
Key Responsibilities:
- Contacting debtors to collect payment in full or negotiate payment plans
- Maintaining accurate records of all interactions
- Collaborating with Enforcement Officers
Requirements:
- Strong negotiation and problem-solving skills
- Tenacity and resilience in handling challenging situations
- Ability to handle sensitive information with confidentiality
- Previous experience in debt collection or related field is a plus
Job Purpose
Responsible for collecting debts owed to the Government of Jersey, in line with SLAs in order to deliver an accurate and timely debt collection service.
For further information or an informal discussion please contact Lisa Hall - l.hall@gov.je
Statutory Responsibilities
Active engagement, participation and compliance with any other statutory responsibilities applicable to the role, as amended from time to time.
Job Specific Outcomes 1 of 2
Collect debt owed to the Government of Jersey in accordance with agreed policies and procedures as allocated by workflow management to deliver an accurate and timely debt collection service.
Contact customers by letter, phone and in person to discuss how they will make arrangements to pay their debts in order to collect debts in a timely and efficient manner.
Record / update customer’s records when necessary to ensure the Government debt is collected in an efficient and timely manner and to ensure financial records are correct and up to date.
Receive and effectively respond to queries and correspondence from customers, via phone, face to face, letters and emails in a professional and courteous manner, providing them with information and advice to reach a solution.
Liaise with international organisations in countries where a reciprocal agreement with Jersey is applicable to gain and provide information to other jurisdictions in order to be fully compliant with the terms such agreements.
Effectively manage and prioritise their workload and ensure that deadlines and KPI / SLA standards are met. Attend and actively participate in weekly update meetings to discuss workload, priorities and new initiatives.
Ensure safeguarding processes are implemented to protect vulnerable adults and children
Qualifications
GCE O level, GCSE A-C, or equivalent experience
Knowledge
Shared Services functions (debt management, accounts payables, collections and finance processing)
Knowledge of debt collection best practice.
Technical Work Based Skills
Numerical skills and the ability to work accurately with figures whilst under pressure
Basic analytical skills to understand problems or situations, select the appropriate approach to resolve the problem, and reflect on the result.
Knowledge of financial software packages and Microsoft office software, in particular Excel.
Must have an eye for detail, the ability to problem solve, to process work with accuracy and prioritise tasks
General skills / attributes
Good oral communication skills to liaise with customers.
High level of customer service. Assertiveness when circumstances dictate to achieve a positive outcome
Willingness to challenge
Ability to work at pace and retain a resilience in the face of pressurised situations and confrontational situations
The ability to prioritise and manage the workload.
Experience
Experience of working in a financial transaction processing or customer services environment or debt collection role.
Experience working to KPIs/ SLA delivery
Personal Attributes
Appointees to this role will be required to adhere to and perform their duties in line with the standards identified in the Government of Jersey tier 6 core accountabilities attributes and behaviour indicators
Across the Jersey public service, the scope of our work means our people enjoy a wider range of opportunities – to work with recognised experts across teams, learn new skills and develop their careers. We actively look to recruit people from different backgrounds, with diverse perspectives. This creates a richer, more varied environment, where you’re exposed to new ideas, new ways of thinking and new opportunities, so you can develop an exciting and rewarding career.
Extraordinary, Everyday.