Job Title: Quality Assurance Officer
Post requires candidate to be entitled for work: Yes
Salary Range: £53,589.85 to £62,106.04
Contract Type: Permanent
Full time/Part Time: Full Time
Term Time only post: No
Advert Closing Date: 04/08/2025
Job Overview
This is a key role in the Adult Social Care Care-group that supports learning from practice being translated into service improvement. The successful candidate will work within a small team to quality assure processes and records, produce audits and analyse data from a wide range of sources to identify key learning that will improve service delivery. Key areas for analysis include client experience and co-production, staff training, safeguarding outcomes, key performance indicators, department record keeping, and risks and issues.
An enquiring mind, curiosity and excellent analytical skills combined with an ability to communicate effectively both verbally and in writing are vital. The role requires communicating with staff and clients of the Adult Social Care, Learning Disabilities and Safeguarding teams as well as a range of out external agencies including training venues and provider.
Job Purpose
To support the delivery and development of continuous performance improvement across the Adult Social Care Care-group (ASCC) in terms of quality assurance and governance framework that includes risk, incidence and feedback management, coproduction through client / carer engagement and involvement, staff training and workforce development.
To play a significant role in the care group’s realisation of the overarching organisational performance outcomes ensuring that these are met consistently, to high standards and following best practice. The role involved significantly contribute to clinical and care audit systems for monitoring and evaluation of compliance with policy, procedures and guidance, and contributing to the development, agreement and monitoring of key performance metrics across the care group.
Statutory Responsibilities
Active engagement, participation and compliance with any other statutory responsibilities applicable to the role, as amended from time to time.
Budgetary Responsibility
Contribute to accurate and timely invoice processing and budgetary management, stock control and asset management
Job Specific Outcomes 1 of 2
1. Coordinate, monitor and progress / chase action plans relating to feedback/ risk / incident management and audit, escalating as appropriate.
2. Provide real-time (verbal / written) updates / reports on requests relating to feedback/ risk / incident management and audit upon request.
3. Coordinate the programme of training arising from the care group’s Training Needs Analyses and coordinate the training impact evaluation process. Providing guidance and coordinate training for all care group staff involved in IT systems record inputting, including electronic care records.
4. Undertake audits and produce reports on as requested on topics including but not limited to Making Safeguarding Personal feedback, database usage and staff training compliance activity (e.g. delivery, uptake and evaluation).
Job Specific Outcomes 2 of 2
5. Support the production of various strategic and business objective reports by undertaking analysis and interpretation of complex performance data for the care group’s leadership and senior management groups.
6. Improve the quality of care within the care group by coordinating initiatives for shared learning and best practices, to ensure that the organisation learns and makes sustainable changes.
7. Contribute to the implementation of coproduction by engaging with people who use services and their families, e.g. through taking the lead in quality assurance reviews of service provision. This includes coordinating the collection of and reporting on feedback regarding Making Safeguarding Personal. Coordinate client and carer coproduction and feedback in accordance with the ASCC’s Client and Carer Coproduction and Feedback Strategy, undertaking quality framework analyses of feedback as required.
8. Maintain computerised records accurately and up to date data (spreadsheets) as required, (relates to a variety of quality assurance and governance topics / projects). Be a source of information, expertise and guidance to support managers across the care group to get the best out of reporting and data interrogation systems. This includes being the care group’s responsible lead for MyStates webpage and representing the care group at in appropriate groups / networks.
Qualifications
Essential
Educated to A level standard (minimum of two one being in English, or equivalent. Hold a management / leadership qualification, or the ability/willingness to acquire. A relevant qualification in teaching / training, customer service or data analysis
Desirable
Educated to degree level. A project management qualification such as LEAN or PRINCE2 would be useful. RQF level 4 Certificate in Education and Training qualification or the ability / willingness to acquire.
Knowledge
Essential
A current understanding of processes and good practice in either training, customer service or data analysis Familiarity with quality assurance processes and evaluating performance against benchmarks and Key Performance Indicators
Desirable
Understanding and knowledge of the Regulation of Care (Jersey) Law 2014 and associated standards Understanding of the Capacity and Right to Self Determination (Jersey) Law 2016
Technical Work Based Skills
Essential
Proficient in using computer applications e.g. Microsoft Office, in particular Word and Excel
Desirable
European Computer Driving Licence or equivalent. Advanced skills in Microsoft Office and 365
General skills / attributes
Essential
Effective and confident communicator with excellent customer service skills Excellent reporting skills, both written and oral, are essential. A high degree of organisational ability, selfmotivation and ‘attention to detail’ and analytic abilities combined with flexibility and an essential ability to multitask and meet deadlines. Ability to work both collaboratively within a small team and to work independently with minimal supervision, taking ownership of small projects. Ability to motivate colleagues and proven ability to rise to challenges by offering creative solutions to overcome difficulties. Commitment to supporting practice improvement in health and social care
Experience
Essential
Evidence of a background in one of the following areas. • Education / training • Customer feedback (complaints, compliments and suggestions) • Qualitative and quantitative data analysis
Desirable
Ability to plan, organise and deliver high quality training courses.
Personal Attributes
An enquiring mind, curiosity and excellent analytical skills combined with an ability to communicate effectively both verbally and in writing are vital.
Attributes and Behaviours
Jersey Public Service Careers
Across the Jersey Public Service, the scope of our work means our people enjoy a wide range of opportunities—working with recognised experts across teams, learning new skills, and developing their careers. We actively seek to recruit people from different backgrounds with diverse perspectives, creating a richer, more varied environment where you’re exposed to new ideas, new ways of thinking, and new opportunities to build an exciting and rewarding career.
To maintain the highest standards of public service, we have a rigorous screening process, to ensure candidates align with our values, skills, and professional requirements. This helps us create a trusted, capable workforce that can deliver excellence and safeguard our community.
Extraordinary, every day.
