Job Title: Senior Nurse Patient Experience
Post requires candidate to be entitled for work: Yes
Hourly rate: £37.38
Contract Type: Permanent
Full time/Part Time: Part Time
Term Time only post: No
Advert Closing Date: 18/07/2025
Job Overview
The Senior Nurse will play a pivotal role in managing Health and Community Services complaints, care concerns, and feedback. The successful candidate will ensure that the receipt, investigation, and response to complaints are conducted efficiently and in strict accordance with the Government of Jersey complaints policy.
This role involves maintaining accurate administration systems, managing the central complaints database, and producing regular reports.
Key responsibilities include providing expert advice to Health and Community Services staff, patients, relatives, and carers regarding the complaint’s procedure. Additionally, the Senior Nurse will support the Patient Experience Manager in monitoring and improving service performance.
For an informal discussion please contact J.Whitling@health.gov.je
Job Purpose
Qualifications
Essential:
- Registered with the NMC as a first level registered nurse/registered midwife
- Degree (or level 6 qualification) in Nursing or Midwifery or equivalent.
- Management qualification or equivalent experience
- Experience of working within an healthcare environment
Job Profile
Competencies
Please click on below link to see Attributes and Behaviours
TIER 4 Middle ManagJersey Public Service Careers
Across the Jersey Public Service, the scope of our work means our people enjoy a wide range of opportunities—working with recognised experts across teams, learning new skills, and developing their careers. We actively seek to recruit people from different backgrounds with diverse perspectives, creating a richer, more varied environment where you’re exposed to new ideas, new ways of thinking, and new opportunities to build an exciting and rewarding career.
To maintain the highest standards of public service, we have a rigorous screening process, to ensure candidates align with our values, skills, and professional requirements. This helps us create a trusted, capable workforce that can deliver excellence and safeguard our community.
Extraordinary, every day.
