Job Purpose

Providing professional and comprehensive technical support services to the business, initiating, managing and reviewing work processes and systems to enable the business functions of the section to be carried out efficiently and effectively.

For an informal discussion or more information please contact - Cheryl Kaye - c.kaye@gov.je

 For a full please see following link  - Job Description 

Job Specific Outcomes 1 of 2

Maintain the management of software and technical databases or processes as applicable to the area of the business, by screening, validating and collating technical / operational input and output data, and creating accurate records and files to support the effective running of the sections' activities.

Prepare reports by collating, manipulating and analysing information related to complex operational / business performance and output data as relevant to the section, reporting anomalies, preparing statistics and analysing data to identify trends and potential issues before they become operational problems.

Preparing KPI reports to demonstrate compliance with relevant legislation, procedures and business deliverables applicable to their service function, supporting the provision of optimal, professional and safe services to Islanders.

Undertake a defined programme of specific project management activities and tasks, including budget monitoring, risk management, monitoring timing and achievement of performance measures, arranging reviews and audits and ensuring all relevant documentation is in place, in order to support the successful running of the section's day-to-day activities and specific project delivery.

Develop, maintain and monitor risk assessments and method statements, maintaining up-to-date records and ensuring all standard operating procedures are completed, reviewed and updated and that document registers, including H&S information (where applicable), are kept up-to-date and incidents are reported, to ensure compliance and best practice governance standards are followed at all times.

Coordinate and control the financial administration of the section, ensuring compliance with Government accounting and procurement procedures, invoicing all relevant chargeable services, including timesheet related recharge information, where applicable, registering revenue and / or capital income; preparing financial reports and revenue estimates and ensuring accuracy and appropriate profiling in accordance with expenditure and income patterns, enabling effective business decisions that support operational delivery of good quality and best value services for the benefit of the public.

Job Specific Outcomes 2 of 2

Undertake specialist procurement of assets and procurement orders for external contractors as applicable to the role, ordering materials and equipment for the section's operations and raising purchase orders and receipts on delivery to support the effective and efficient running of the section.

Provide the first point of contact for customer enquiries, requests and complaints, taking action as required, organising and enabling the delivery of professional customer service and highlighting areas for improvement based on feedback captured.

Ensure compliance by arranging the collection and processing of samples as applicable to the section's services and receiving, analysing and recording the results and producing periodic reports to be sent to the Regulator, organising the administration of such activities to ensure that the section complies with applicable regulations, guidelines and directives.

Deal with HR and payroll administration matters related to day-to-day staff management for the section on behalf of the manager, collating timesheets, calculating and recording annual leave, sick leave and sickness pay entitlement, recording and monitoring staff training data and ensuring all recruitment procedures are followed and relevant documentation is recorded, thus ensuring that all HR policies and any associated statutory requirements are adhered to and managers and staff are provided with necessary guidance.

Undertake research as relevant to the improvement of business activities, practices and procedures of the section, making recommendations and assisting the technical professionals within the team in the delivery of such improvements, to support the provision of first class services to customers. Grade 8 Technical Support Officers may be required to plan and organise people resources to ensure work is integrated and coordinated in line with defined operational plans, as applicable to the section of activity.

Qualifications

Qualified to A Level, NVQ level 3 or BTec National Diploma level or equivalent experience in a technical or business administration related specialism