Job Title: Technical Support Officer
Post requires candidate to be entitled for work: Yes
Salary Range: £41,989.55 to £47,274.43
Contract Type: Permanent
Full time/Part Time: Full Time
Term Time only post: No
Advert Closing Date: 08/08/2025
Job Overview
This role is with I&E Regulation working as a Technical Support Officer withing the Regulatory Improvement and Licencing team. You will be responsible for the administration and processing of information received from internal and external stakeholders. You will be customer focussed with excellent interpersonal skills.
For an informal discussion please contact Daniel Munns d.munns@gov.je
Job Purpose
Providing professional and comprehensive technical support services to the business, initiating, managing and reviewing work processes and systems to enable the business functions of the section to be carried out efficiently and effectively.
Technical Support Officer role is a link grade between grades 7 and 8. Newly appointed Technical Support Officers will be a grade 7. Grade 8 Technical Support Officers will have a minimum of 3 years business support experience working in a specialism as relevant to the service that the role is a part of or have business support experience in more than one technical specialism. Grade 8 Technical Support Officers will generally work with specialist business applications and software of a greater level of complexity involving data/trends analysis and manipulation/recording of drawing (e.g. CAD) and/or have direct line management responsibilities. Grade 8 Technical Support Officers will also typically be responsible for the procurement of goods and services of a substantial value (i.e. between £250k - £1.8m p.a.) and/or be responsible for the security and confidentiality of financial and asset maintenance information, in respect of which, failure to comply with statutory obligations would pose a significant cost and reputational risk to the Government.
Statutory Responsibilities
Active engagement, participation and compliance with any other statutory responsibilities applicable to the role, as amended from time to time.
The role refers to the following specialisms:
Technical Support Officer I (CS8)
• Technical Support Officer - Regulation
• Technical Support Officer - Electrical
• Technical Support Officer - Pumping Stations
• Technical Support Officer - Car Parks
• Technical Support Officer - Solid Waste
• Technical Support Officer - Energy Recovery Facilities
Technical Support Officer II (CS7)
• Technical Support Officer - Regulation
• Technical Support Officer – Transport
• Technical Support Officer – Mechanical
• Technical Support Officer – Fleet Maintenance
Job Specific Outcomes
Maintain the management of software and technical databases or processes as applicable to the area of the business, by screening, validating and collating technical / operational input and output data, and creating accurate records and files to support the effective running of the sections' activities.
Prepare reports by collating, manipulating and analysing information related to complex operational / business performance and output data as relevant to the section, reporting anomalies, preparing statistics and analysing data to identify trends and potential issues before they become operational problems.
Preparing KPI reports to demonstrate compliance with relevant legislation, procedures and business deliverables applicable to their service function, supporting the provision of optimal, professional and safe services to Islanders.
Undertake a defined programme of specific project management activities and tasks, including budget monitoring, risk management, monitoring timing and achievement of performance measures, arranging reviews and audits and ensuring all relevant documentation is in place, in order to support the successful running of the section's day-to-day activities and specific project delivery.
Develop, maintain and monitor risk assessments and method statements, maintaining up-to-date records and ensuring all standard operating procedures are completed, reviewed and updated and that document registers, including H&S information (where applicable), are kept up-to-date and incidents are reported, to ensure compliance and best practice governance standards are followed at all times.
Provide the first point of contact for customer enquiries, requests and complaints, taking action as required, organising and enabling the delivery of professional customer service and highlighting areas for improvement based on feedback captured.
Ensure compliance by arranging the collection and processing of samples as applicable to the section's services and receiving, analysing and recording the results and producing periodic reports to be sent to the Regulator, organising the administration of such activities to ensure that the section complies with applicable regulations, guidelines and directives.
Undertake research as relevant to the improvement of business activities, practices and procedures of the section, making recommendations and assisting the technical professionals within the team in the delivery of such improvements, to support the provision of first class services to customers.
Qualifications
|
ATTRIBUTES |
ESSENTIAL |
|
Please state the level of education and professional qualifications and / or specific occupational training required. |
Qualified to A Level, NVQ level 3 or BTec National Diploma level or equivalent experience in a technical or business administration related specialism |
Knowledge
|
ATTRIBUTE |
ESSENTIAL |
DESIRABLE |
|
This relates to the level and breadth of practical knowledge required to do the job (e.g. the understanding of a defined system, practice, method or procedure). |
Knowledge of:
The latest theory and practices, processes and techniques as related to their industry
Technical procurement
Microsoft Office Suite
Legislation as it relates to the activities of the section, including Health and Safety legislation
Business performance metrics |
Knowledge or experience of working with:
Project management
The activity and processes of Government
Management reporting as it relates to this role
The Growth, Housing and Environment priorities, key objectives, risks and issues relevant to the department division and the role |
Technical Work Based Skills
|
ATTRIBUTE |
ESSENTIAL |
DESIRABLE |
|
This relates to the skills specific to the job, e.g. language fluency, vehicle license etc. |
Computer literate with ability to operate the Microsoft Office package
Ability to use technical business applications designed to capture, store, manipulate and analyse technical data as relevant to the specific service and industry
Ability to extract, collate and interpret statistical data
Financial awareness |
Driving licence (Group B) |
General skills / attributes
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ATTRIBUTE |
ESSENTIAL |
|
This relates to more general characteristics required to do the job effectively, e.g. effective written communication skills, ability to delegate, motivation or commitment etc |
Analytical and problem solving skills
Strong relationship building skills
Ability to prioritise work and meet deadlines
Work independently, using own initiative
Ability to produce written materials (e.g. letters, reports) |
Experience
|
ATTRIBUTE |
ESSENTIAL |
|
This is the proven record of experience and achievement in a field, profession or specialism. This could include a minimum period of experience in a defined area of work if required by an external body (for example a period of post-qualification experience). |
Experience of:
Developing and producing accurate and well-presented written and electronic reports, records and documents
Providing management information in both statistical and written form
Health and Safety management and risk assessment
Demonstrable experience in a specialist technical environment |
Personal Attributes
Appointees to this role will be required to adhere to and perform their duties in line with the standards identified in the Government of Jersey tier 5 core accountabilities attributes and behaviour indicators.
Jersey Public Service Careers
Across the Jersey Public Service, the scope of our work means our people enjoy a wide range of opportunities—working with recognised experts across teams, learning new skills, and developing their careers. We actively seek to recruit people from different backgrounds with diverse perspectives, creating a richer, more varied environment where you’re exposed to new ideas, new ways of thinking, and new opportunities to build an exciting and rewarding career.
To maintain the highest standards of public service, we have a rigorous screening process, to ensure candidates align with our values, skills, and professional requirements. This helps us create a trusted, capable workforce that can deliver excellence and safeguard our community.
Extraordinary, every day.
