Job Title: Advisor - Bank and Rostering
Post requires candidate to be entitled for work: Yes
Salary Range: £41,989.55 to £41,989.55
Contract Type: Fixed Term
Full time/Part Time: Full Time
Term Time only post: No
Advert Closing Date:07/03/2025
By joining the Government of Jersey and wider Jersey Public Services, you'll be proud of what you can achieve – both for yourself and the people of Jersey. You'll enjoy a broader scope that allows you to express yourself, in a smaller setting that means you see the positive results of your impact every day. You'll have a diversity of opportunities that stretch and challenge you, with all the personal and professional support you need. Most of all, in our open, welcoming environment, your voice matters, enabling you to build a rewarding career.
Job Overview
Whatever you want from your career, you have the scope to find it here. We foster a work approach based on mutual support and collaboration, where everyone feels empowered to empower others. You’ll find countless opportunities to learn, develop and grow a rewarding career where we recognises the importance of your personal and professional well-being. By considering moving internally across the Public Service, you'll be proud of what you can achieve – both for yourself and the people of Jersey
Job Purpose
Across the Jersey public service, the scope of our work means our people enjoy a wider range of opportunities – to work with recognised experts across teams, learn new skills and develop their careers. We actively look to recruit people from different backgrounds, with diverse perspectives. This creates a richer, more varied environment, where you’re exposed to new ideas, new ways of thinking and new opportunities, so you can develop an exciting and rewarding career
Statutory Responsibilities
Active engagement, participation and compliance with any other statutory responsibilities applicable to the role
Job Specific Outcomes 1 of 2
- Be an expert for bank and rostering policies, staffing, zero hour staff recruitment, agency staff on boarding and placements in order to provide high quality bank and rostering advice and build trusted relationships with departmental teams and provide the relevant customer feedback into the Health and Community Services Bank and Rostering Team.
- Take responsibility for workflow management identifying which work streams should take priority and allocating resources. Plan the work of each section to minimise the impact of peak demand, delivering a value for money Bank and Rostering service that is effective and efficient.
- Develop, maintain and run system reports and data structures, producing performance reports for Managers clearly indicating if KPIs and SLA performance measures are met. Perform independent analysis and interpretation, meeting departmental teams to discuss and identify requirements to improve the information provided improving team performance.
- Lead targeted roll out projects, gathering system requirements by meeting with system end-users and other key stakeholders in order to review the effectiveness of the current system. Take responsibility for system performance and security protocols to meet the regulatory and functional needs.
- Own the administration and management support for the staffing and rostering of system users across Health and Community Services, in compliance with safe staffing, bank and rostering policies.
- Understand, monitor and report on rostering and staffing risks from completing random and monthly quality assurance checks on Manager’s roster completion, planning, roster management and staffing levels escalating any concerns or issues in a timely manner whilst seeking to find resolutions through ongoing coaching, training and mentoring.
Job Specific Outcomes 2 of 2
7. Manage stakeholder relationships with business partnering, HCS Senior Management and central operational teams, establishing the agenda for effective service review meetings with Heads of specific departments to ensure open and continuous dialogue on all staffing and rostering matters and decisions.
8. Investigate complex rostering and staffing queries and complaints. Provide a conclusion in compliance with local and international legislation (where relevant) understanding the implications of other legislation on decisions. Use investigative techniques to solve queries reviewing legislation to meet corporate priorities and enable better decision making.
9. Propose and influence on methods to improve rostering management for all service users across Health and Community Services through advocating and executing best practice roster management processes, and adhering to policies and standards. Act as a coach and channel to develop understanding and champion training for departmental teams to improve rostering and staffing responsibility through new and existing safe staffing and rostering processes, policies and standards, and to ensure that staff are aware of the importance of good roster management and safe staffing.
10. Provide consistent, clear and easy to understand roster reporting to the HCS Senior Management team to feed into daily, weekly, monthly group management meetings and year-end reporting. Provide responses to queries and challenges on all data being reported and to queries from internal and external auditors to ensure HCS receives a relevant, accurate audit report.
Person specification
Provide technical support, bank and rostering insight, advice and guidance to all wards/areas within Health and Community Services, to offer excellent customer service and ensure that the Government bank staff, rostering, agency on boarding, and placements are managed effectively in order to meet best practice.
General skills / attributes
Excellent communication skills with the ability to explain complex processes to non-experts.
High level of customer service.
Ability to work at pace and retain a resilience in the face of pressurised situations.
Adaptable and comfortable working with ambiguity. Willingness to make decisions where no precedent or guidance is available.
Across the Government of Jersey and public service, the scope of our work means our people enjoy a wider range of opportunities – to work with recognised experts across teams, learn new skills and develop their careers. We actively look to recruit people from different backgrounds, with diverse perspectives. This creates a richer, more varied environment, where you’re exposed to new ideas, new ways of thinking and new opportunities, so you can develop an exciting and rewarding career.
Extraordinary, Everyday.
