Job Title: PTS Control Officer - Reg and Planning
Post requires candidate to be entitled for work: Yes
Salary Range: £37,969.28 to £41,989.55
Contract Type: Permanent
Full time/Part Time: Full Time
Term Time only post: No
Advert Closing Date:18/02/2025
By joining the Government of Jersey and wider Jersey Public Services, you'll be proud of what you can achieve – both for yourself and the people of Jersey. You'll enjoy a broader scope that allows you to express yourself, in a smaller setting that means you see the positive results of your impact every day. You'll have a diversity of opportunities that stretch and challenge you, with all the personal and professional support you need. Most of all, in our open, welcoming environment, your voice matters, enabling you to build a rewarding career.
Job Overview
The Patient Transport Services Control Officer - Registration & Planning is responsible for the dispatch and planning of the non-emergency provision of the States of Jersey Ambulance Service.
For an informal discussion please contact Hannah Richards at h.richards@health.gov.je
Job Purpose
This role is for a full time Control Officer for the Patient Transport Service; to include registration, planning, organising and distribution of Ambulance Care Assistants in order to provide a Patient Transport service to the Jersey public, as directed by the Patient Transport Services Manager and wider States of Jersey Ambulance Service (SoJAS) Operations Team.
The Patient Transport Service consists of 16 Ambulance Care Assistants and a bespoke fleet of Patient Transport Ambulance vehicles, transporting patients with a variety of eligibility, ranging from walkers to stretcher patients and undertaking transfers to the airport with the Jersey Emergency Transfer (JETS) team.
The post holder will act as the first point of contact for Ambulance Care Assistants, members of the public, General Hospital, wards, clinics, GP surgeries, Nursing Homes and Day Centres who have a requirement for and meet the eligibility criteria for transport.
Statutory Responsibilities
Active engagement, participation and compliance with any other statutory responsibilities applicable to the role, as amended from time to time.
Budgetary Responsibility
Job Specific Outcomes
1. To Control and Co-ordinate the deployment, planning, inputting and scheduling of the Patient Transport Services vehicles' daily journeys for transferring of patients between their Home addresses, Residential Homes, Hospital wards, Clinics, Day Centres and GP Surgeries, ensuring they receive the necessary transport and appropriate level of care for their circumstances.
2. To ensure the effective operation and monitoring of the Patient Transport Control Centre, using a bespoke computer system.
3. Handling requests for transport from the Hospital, wards, clinics, GP Surgeries, Nursing Homes, Day centres, patients and relatives.
4. To provide advice and information to any callers who require such, and signpost to other services when needed.
5. Liaise with the Emergency Control Centre, the Leading Ambulance Paramedic (LAP) and the Patient Transport Manager regarding specific incidents and/or jobs which may require a specialist response
6. Record and maintain information regarding specific patients eligibility.
7. Keep appraised of topographical knowledge, in order that the appropriate resource can be effectively dispatched, being aware of all current updates from agencies regarding road closures, diversions etc.
8. Update and maintain Patient Transport Control documentation and undertake other clerical functions, in line with specified procedures.
9. Assist in the collation and assimilation statistical information for Senior Managers, to be used for corporate and clinical governance purposes.
10. Undertake any other reasonable duties as directed by the Patient Transport Services Manager.
11. Update manual and computerised, confidential record systems.
Knowledge
Have a working knowledge and understanding of the States of Jersey Ambulance Service and Patient Transport Service.
Technical Work Based Skills
Excellent IT Skills to include writing/typing skills in English.
General skills / attributes
- Excellent customer service skills including verbal communication skills; calmness, compassion, discipline, initiative, observation, patience and tact.
- The ability to work well as part of a team and on your own initiative to resolve matters quickly and timely is essential
- Leadership skills
- Be able to work well under pressure
- Excellent administration skills
- Possess a good knowledge of Island topography
- Experience in the use of computers, as well as having good keyboard skills is particularly important.
- Previous experience in a Control room environment would be an advantage.
Experience
- Experience in call handling
- Experience using radios
- Experience of managing a workload
- Previous experience in a Control Room setting would be an advantage
Personal Attributes
Evidence of continued professional development
Excellent organisational and time management skills
Across the Government of Jersey and public service, the scope of our work means our people enjoy a wider range of opportunities – to work with recognised experts across teams, learn new skills and develop their careers. We actively look to recruit people from different backgrounds, with diverse perspectives. This creates a richer, more varied environment, where you’re exposed to new ideas, new ways of thinking and new opportunities, so you can develop an exciting and rewarding career.
Extraordinary, Everyday.
