Job Overview

We are looking for a Service Line Manager to join our small friendly team who deliver Jersey’s Screening Programmes (in Breast, Bowel, Cervical and Diabetic Retinal screening). Additionally, you will be able to develop your knowledge and skills to manage the on-island Clinical Genetics Service, for which full training will be given to the successful applicant.

This is an exciting and unique role; and we are looking for a dynamic person with real passion and drive to support and manage the screening team to deliver high quality programmes for the people of Jersey.

The successful applicant must also have enthusiasm to gain the knowledge and skills required to manage the new on-island Clinical Genetics Service.

If this sounds like the job for you, we would love to hear from you. For more information about this role please contact s.degeorge@health.gov.je for an informal discussion

Job Purpose

The purpose of the SLM is to support the General Manager and the Care Group triumvirate to ensure that both strategic and operational demands of the Care Group are met. The SLM role is accountable to the General Manager in supporting the delivery of clinical services within and across the Care Group, for assessing the impact of change and making decisions, balancing risks and priorities, and for providing advice to the General Manager and the Care Group Management Team.

The post holder will support the triumvirate with the development and delivery of a strategic vision and ensure service changes meet internal and external expectations and standards. The post holder will support implementation of and the managing of systems and processes to ensure that all services are delivered in accordance with HCS policies.

The post holder will support the delivery of effective patient flow and waiting times across the Care Group. The post has direct line management and operational responsibility for a small team (approx. 1-5) Business Support Officers and the delivery and performance management of those staff. This is a generic job description. Additional specific responsibilities and requirements depending on specialty will be confirmed during the appointment and induction processes

Job Specific Outcomes

Whilst working under the direction of the General Manager, the post holder is required to support the overall management of the various services within the care group. As a Service Line Manager, the post holder will be the first point of call for advice and support for our operational/administration teams. You will be required to effectively manage the team and any performance concerns, whilst encouraging them to perform at their highest level achievable.

Understanding the teams’ challenges is essential and you will work closely with them to help them achieve and progress with service improvements as well as assist with day-to-day challenges.

You will lead by example in line with the organisations values, policies and procedures and demonstrate your can-do approach with all tasks that you complete.

The post holder will be the main driver of standards within the service and are required to ensure that any KPI’s are met, and working with the governance facilitators and leads, that audits and patient experience feedback is completed, ensuring that services are successful and efficient with patient safety and quality at the heart. All support and management should be focused and in line with the current HCS values and work towards the strategic goals of the Care Group.

The Service Line Manager (SLM) will have regular contact with a diverse range of multidisciplinary team members including Chief of Service, Clinical Leads, Consultants, Junior Medical Staff, Midwives, Nursing Staff, General Managers, Assistant General Managers, Allied Health Professionals, Professional and Technical Staff, Administrative and Clerical Support Staff within the Care Group and across the organisation.

Qualifications

Essential 

Educated to undergraduate degree level or equivalent experience

A commitment to undertake continual personal development

Knowledge

Essential 

Highly developed proven knowledge & proven evidence based demonstrable experience in delivering against a range of performance targets

Demonstrable experience of operational management within a complex organisation

Demonstrable track record of delivering targets and improving services

Desirable 

Proven management skills including effective people management

Demonstrable experience of change management including service redesigns techniques

Technical Work Based Skills

Experience of managing a high performing and successful team

IT literate with experience using MS Office packages

General skills / attributes

Excellent communication skills

Ability to present written information in a concise format

Good IT skills

Strong planning and organisational skills

Self-motivated

Initiative and ability to work with minimum supervision

Exemplary personal standards of conduct and behaviour.

Experience

Personal credibility, with the ability to quickly gain the confidence of others including clinicians, managers, staff and users of service

Inspires others and leads by example

Ability to work with complex teams

Able to work in a busy environment and to tight deadlines

Able to facilitate change and make things happen

Personal Attributes

Appointees to this role will be required to adhere to and perform their duties in line with the standards identified in the States of Jersey tier 6 core accountabilities attributes and behaviour indicators