Job Overview

Jersey General Hospital is seeking a highly organised and detail-oriented Surgical Admissions Clerk to join our team on a part time basis. You will play a crucial tole in ensuring the smooth and efficient admission of patients for surgical procedures, working closely with clinical and administrative teams to deliver a high standard of patient care.

For an informal discussion, please contact Lorna on; L.Lelliott@health.gov.je

Job Purpose

This role is to take responsibility for ensuring that the surgical theatre lists has patients booked into all lists. To take responsibility for ensuring that patients are booked according to need, taking into account waiting lists. To assist the Theatre List Scheduler and Patient Waiting list Manager by contributing to the strategic aims of the department with regard to waiting lists.

Statutory Responsibilities

Active engagement, participation and compliance with any other statutory responsibilities applicable to the role, as amended from time to time. This role is politically restricted. The job holder is not permitted to undertake political activity involving standing for election to the Government or as a Parish Constable, or publicly supporting someone who is standing for election or playing a public part in any political manner.

Job Specific Outcomes 1 of 2

• To deal with patient/doctor/nurse queries regarding all appointments.
• To organise urgent inpatient bookings.
• To be aware of and to book patients according to the restrictions of the unit, to infection control protocols and to the needs of specific procedures or doctors.
• To arrange all appointments with patients both by telephone and mail, ensuring they have the correct instruction for their procedure including -: fasting instructions, diet instructions, prescriptions and information leaflets.
• To create and maintain the unit booking diary. To be responsible for patients being booked into the diary and on the IT booking systems used by the department.

Job Specific Outcomes 2 of 2

• To create and update the unit stats regarding the number of procedures performed, the number of patients waiting, and provide data according to each consultant as required by Theatre List Scheduler. Surgical Admissions Clerk
• To maintain the planned and repeat waiting lists in the correct chronological order.
• To follow the 6-4-2 process for ensuring all lists are at capacity, including liaising with the private secretaries and booking private patients on to the IT systems as per protocols.

Qualifications

Educated to A level standard with a mature attitude, or specific occupational training relating to the booking of patients or the use of hospital IT systems.

Knowledge

• A good knowledge of windows, excel and Microsoft systems.
• GCSE / O level standard human biology or experience of working with hospital terminology

Technical Work Based Skills

• • Excellent communication skills both written and verbally to people of different backgrounds and anxiety levels with the ability to build a rapport and Trust over the telephone
• Data Protection knowledge
• IT literate

General skills / attributes

Excellent verbal communication skills, able to speak with patients on the phone, to give clear instructions. Able to deal with difficult situations, and to communicate effectively with people at all levels. Able to work under pressure, responding with a tactful calm reassuring attitude.

Experience

Able to maintain patient confidentiality. Able to maintain a filing system with patient letters and requests for procedures. Accuracy and attention to detail is essential for this role. A mature attitude in talking to patients about embarrassing issues.

DESIRABLE: Experience of maintaining patient records. Dealing with medical staff in an administration capacity. Working in a pharmacy or other area to be familiar with patient medications. Previous experience of booking or dealing with patients.

Criteria relating to Safeguarding

Awareness of potential safeguarding issues