Job Title: Technical Support Officer
Post requires candidate to be entitled for work: Yes
Salary Range: £47,274.43 to £53,589.85
Contract Type: Fixed Term
Full time/Part Time: Full Time
Advert Closing Date:06/03/2025
By joining the Government of Jersey and wider Jersey Public Services, you'll be proud of what you can achieve – both for yourself and the people of Jersey. You'll enjoy a broader scope that allows you to express yourself, in a smaller setting that means you see the positive results of your impact every day. You'll have a diversity of opportunities that stretch and challenge you, with all the personal and professional support you need. Most of all, in our open, welcoming environment, your voice matters, enabling you to build a rewarding career.
Job Overview
Join our Regulatory Improvement and Licencing Team - Technical Support Officer (6 months)
This Technical Support Officer Role is required for 6 months to support regulatory improvement and legislative change-related project work. You will support our Regulatory Improvement Team in planning and implementing the project plans and ensuring contributors to the change projects deliver against the plan. It would be advantageous if you have some project experience or experience in organising the work of others.
For a Full Job Description, please see link below
Job Purpose
Maintain the management of software and technical databases or processes as applicable to the area of the business, by screening, validating and collating technical / operational input and output data, and creating accurate records and files to support the effective running of the sections' activities.
Prepare reports by collating, manipulating and analysing information related to complex operational / business performance and output data as relevant to the section, reporting anomalies, preparing statistics and analysing data to identify trends and potential issues before they become operational problems.
Preparing KPI reports to demonstrate compliance with relevant legislation, procedures and business deliverables applicable to their service function, supporting the provision of optimal, professional and safe services to Islanders.
Undertake a defined programme of specific project management activities and tasks, including budget monitoring, risk management, monitoring timing and achievement of performance measures, arranging reviews and audits and ensuring all relevant documentation is in place, in order to support the successful running of the section's day-to-day activities and specific project delivery.
Provide the first point of contact for customer enquiries, requests and complaints, taking action as required, organising and enabling the delivery of professional customer service and highlighting areas for improvement based on feedback captured.
Ensure compliance by arranging the collection and processing of samples as applicable to the section's services and receiving, analysing and recording the results and producing periodic reports to be sent to the Regulator, organising the administration of such activities to ensure that the section complies with applicable regulations, guidelines and directives.
Undertake research as relevant to the improvement of business activities, practices and procedures of the section, making recommendations and assisting the technical professionals within the team in the delivery of such improvements, to support the provision of first class services to customers.
Statutory Responsibilities
Active engagement, participation and compliance with any other statutory responsibilities applicable to the role, as amended from time to time.
Knowledge
Essential
The latest theories and practices, processes and techniques as related to their industry
Technical procurement
Microsoft Office Suite
Legislation as it relates to the activities of the section, including Health and Safety legislation
Business performance metrics
Desirable
Project management
The activity and processes of Government Management reporting as it relates to this role
The Growth, Housing and Environment priorities, key objectives, risks and issues relevant to the department division and the role
Technical Work Based Skills
Computer literate with ability to operate the Microsoft Office package
Ability to use technical business applications designed to capture, store, manipulate and analyse technical data as relevant to the specific service and industry
Ability to extract, collate and interpret statistical data
Financial awareness
Driving licence (Group B) desirable
General skills / attributes
Analytical and problem solving skills
Strong relationship building skills
Ability to prioritise work and meet deadlines
Work independently, using own initiative
Ability to produce written materials (e.g. letters, reports)
Experience
Developing and producing accurate and well-presented written and electronic reports, records and documents
Providing management information in both statistical and written form
Health and Safety management and risk assessment
Demonstrable experience in a specialist technical environment
Personal Attributes
Appointees to this role will be required to adhere to and perform their duties in line with the standards identified in the Government of Jersey tier 5 core accountabilities attributes and behaviour indicators.
Across the Government of Jersey and public service, the scope of our work means our people enjoy a wider range of opportunities – to work with recognised experts across teams, learn new skills and develop their careers. We actively look to recruit people from different backgrounds, with diverse perspectives. This creates a richer, more varied environment, where you’re exposed to new ideas, new ways of thinking and new opportunities, so you can develop an exciting and rewarding career.
Extraordinary, Everyday.
