Job Title: Admin Clerk
Post requires candidate to be entitled for work: Yes
Hourly rate: £19.67
Contract Type: Permanent
Full time/Part Time: Part Time
Term Time only post: No
Advert Closing Date:29/01/2025
By joining the Government of Jersey and wider Jersey Public Services, you'll be proud of what you can achieve – both for yourself and the people of Jersey. You'll enjoy a broader scope that allows you to express yourself, in a smaller setting that means you see the positive results of your impact every day. You'll have a diversity of opportunities that stretch and challenge you, with all the personal and professional support you need. Most of all, in our open, welcoming environment, your voice matters, enabling you to build a rewarding career.
Job Overview
The Endoscopy Unit has an exciting job opportunity to join our friendly team, the post holder would require key skills in IT and administrative work. A knowledge of hospital systems would be an advantage but training will be supplied. A friendly, calm manner when dealing with members of the public is essential as booking endoscopy procedures and maintaining the theatre lists is an important aspect of this role.
For an informal chat regarding the role please contact; c.benning@health.gov.je
Job Purpose
This role is to take responsibility for ensuring that the Endoscopy unit has patients booked into all lists. To take responsibility for ensuring that patients are booked according to need, taking into account waiting lists. To assist the unit manager by contributing to the strategic aims of the department with regard to waiting lists.
Job Specific Outcomes 1 of 2
- To deal with patient/doctor/nurse queries regarding all appointments.
- To organise urgent inpatient bookings.
- To be aware of and to book patients according to the restrictions of the unit, to infection control protocols and to the needs of specific procedures or doctors.
- To arrange all appointments with patients both by telephone and mail, ensuring they have the correct instruction for their procedure including -: fasting instructions, diet instructions, prescriptions and information leaflets.
- To create and maintain the unit booking diary.
- To be responsible for patients being booked into the diary and on the three IT booking systems used by the department.
- To create and update the unit stats regarding the number of procedures performed, the number of patients waiting, and provide data according to each consultant as required by the unit manager.
- To maintain the planned and repeat waiting lists/files, so that patients are recalled for check procedures in the correct chronological order.
- To follow the points system for ensuring all lists are at capacity, including liaising with the private secretaries and booking private patients on to the IT systems as per unit protocols.
Qualifications
Educated to A level standard with a mature attitude, or specific occupational training relating to the booking of patients or the use of hospital IT systems.
Knowledge
A good knowledge of windows, excel and Microsoft systems. GCSE standard human biology or experience of working with hospital terminology
DESIRABLE: Knowledge of Maxims, or other hospital IT systems. The ability to correctly advise patients regarding medications following unit guidelines.
General skills / attributes
- Excellent verbal communication skills, able to speak with patients on the phone, to give clear instructions.
- Able to deal with difficult situations, and to communicate effectively with people at all levels.
- Able to work under pressure, responding with a tactful calm reassuring attitude.
Experience
- Able to maintain patient confidentiality.
- Able to maintain a filing system with patient letters and requests for procedures. Accuracy and attention to detail is essential for this role. A mature attitude in talking to patients about embarrassing issues.
DESIRABLE:
- Experience of maintaining patient records.
- Dealing with medical staff in an administration capacity
- Working in a pharmacy or other area to be familiar with patient medications. Previous experience of booking or dealing with patients.
Across the Government of Jersey and public service, the scope of our work means our people enjoy a wider range of opportunities – to work with recognised experts across teams, learn new skills and develop their careers. We actively look to recruit people from different backgrounds, with diverse perspectives. This creates a richer, more varied environment, where you’re exposed to new ideas, new ways of thinking and new opportunities, so you can develop an exciting and rewarding career.
Extraordinary, Everyday.
