Job Purpose

To deliver efficient and professional services according to the operational requirements and the specific knowledge and skills necessary, to optimise health and safety and customer experience. Leisure Assistants at the Standard level, who will be gym instructors or pool/beach lifeguards, focus on providing excellent customer experience to members of the public using the facilities available. Post holders also have responsibilities for the preparation and cleanliness of facilities, undertake ‘front of house’ duties and contribute to continuous service improvements.

For further information please contact Liam O'Connor on 449875

Job Specific Outcomes 1 of 2

Deliver efficient and professional services according to the operational requirements applying to the facility, and impart the particular knowledge and skills required in relation to services to optimise customers’ health, safety, and user experience, this includes the delivery of basic one to one inductions for the gym, and/or supervising safe use of equipment and the facilities including pools. Deliver excellent customer service in a proactive way, interacting with members of the public using the facilities, with the post holder encouraging good health and wellness behaviours.

This will include the post holder promoting the fitness and sports facilities on offer, and efficiently dealing with requests by applying the agreed customer service standards.

Post holders will be required to work with a range of customers of varying ages, abilities, and nationalities, thereby requiring post holders to adapt their approach as necessary in each individual case and overcome any barriers to understanding. Maintain up-to-date and appropriate levels of competency through their CPD activities according to the relevant professional standards., Undertaking regular training some of which may be delivered online, and being assessed in relation to the operational services with which they are involved.

Ensure the safety of members of the public by upholding regular training in first-aid/emergency first-aid, including specific training such as the use of defibrillators and the management of anaphylaxis.

Post holders are responsible for responding to incidents or injuries that require first-aid or emergency first-aid by following standard operating procedures, some of which could be life threatening or life changing on occasion. Responsible for writing up first aid/incident reports and assisting in the controlled evacuation of premises in the event of an emergency according to the Emergency Action Plans

Job Specific Outcomes 2 of 2

Prepare the facilities for sports and/or fitness activities, setting up and taking down equipment, ensuring that this is done with full adherence to the appropriate health and safety protocols.

Identify hazards within the facilities and ensure appropriate control measures are adhered to. Maintain the cleanliness of facilities throughout the day, applying the appropriate cleaning regimes, as well as proactively addressing any cleaning requirements as they arise, particularly ensuring that high traffic areas and equipment are cleaned and disinfected, together with being tidy, to provide a hygienic and safe environment for customers. Again, in so doing, post holders must have the appropriate health and safety protocols in the forefront of their mind and record the completion of tasks according to the required methodology.

Provide cover for front of house and reception activities, usually during off-peak times, or when assisting with covering for absence. This will involve performing cashiering duties, including the receipt of payments for accessing the facilities and services, together with recording necessary details for non-members as required. A similar duty will involve post holders being responsible for maintaining the security of facilities, by opening up or locking the premises as required. As part of the team, post holders are expected to contribute to continuous service improvements, providing customer and procedural feedback to the Duty Manager and/or the Business Development team. This will include post holders reporting on any deficient or defective equipment or facilities, as well as making any suggestions on procedural improvements that would enhance customer experience.

Person specification

Ideally you'll hold a valid National Pool Lifeguard Qualification and a Gym Instructor Qualification. Training can be provided to attain theses qualifications. 

Qualifications

Wet Facilities: National Pool Lifeguard Qualification (NPLQ) (Level 2). AND IOS Foundation Water Test Certificate OR National Vocational Beach Lifeguard Qualification (NVBLQ)OR Qualified Gym Instructor (Level 2)

Dry Facilities Qualified Gym Instructor (Level 2)

All Safeguarding Health & Safety First-Aid at Work

Knowledge

Health and safety, in particular manual handling, use of cleaning chemicals, working at heights and lone working.

Technical Work Based Skills

A good level of fitness / aquatic fitness Have an acceptable level of the English language

General skills / attributes

The post holder needs the ability to:  Understand and apply the requirements of local health and safety laws. Remain vigilant to ensure the safety and wellbeing of customers (e.g. when undertaking pool or gym user supervision) effectively addressing any issues that emerge. Use of Microsoft, bespoke computerised booking systems and online training. Understand and apply safeguarding awareness / protocols. Attend, understand, and apply the relevant customer experience and team working training that is provided. Understand and apply the arrangements for fault reporting and emergency evacuation procedures. Demonstrate a courteous and polite nature.

Experience

An individual appointed directly to the job role would be expected to have previous experience matched to the services offered within the facility in which they are working. It would be expected that an appointee would be experienced in working independently.