Job Overview

This role will have responsibility as Senior Manager for the Vehicle Registration Office (VRO) and Driving Examiners working for Driver and Vehicle Standards. The VRO is a busy office with customer facing services alongside technical and regulatory functions relating to the registration of all vehicles. Part of the role will include supporting the ongoing modernisation of services, improving customer service and

Job Purpose

Responsible for the effective operations of the Department, maintaining the integrity of the Vehicle 
Register on Island, ensuring compliance with the requirements bestowed on Driver and Vehicle 
Standards (DVS) under Law, and performing due diligence checks on vehicle insurance companies 
wanting to become an ‘authorised insurer’ on Island. 

Keep abreast of international requirements that may impact on the local register, taking the lead 
for developing delivery strategies in line with changes to the industry, the department’s business 
plan, and the organisation’s One Government vision. 

Provide leadership and direction to the Operations team, developing and implementing best 
practice strategies and processes in the operational management and administration of the 
section, and ensuring the delivery of high-quality specialist operational services.

Statutory Responsibilities

This role is politically restricted. The job holder is not permitted to undertake political activity involving standing for election to the Government or as a Parish Constable, or publicly supporting someone who is standing for election or playing a public part in any political manner. 

Job Specific Outcomes 1 of 2

Lead the development and implementation of the section’s strategic operational delivery plans, 
setting short and long-term goals, introducing innovative strategies and new ways of working in order 
to maximise the operational efficiency of services. 
Develop, plan, and lead the implementation of new service initiatives or amendments that may be 
based around new technologies, industry best practice or new ways of delivering services in order to 
maximise commercial opportunities where applicable and support the best outcome for customers 
and the department. 

Design and implement change within the department acting as a change agent and role model to 
gain commitment from colleagues and motivating the workforce to overcome barriers and improve 
effectiveness, by regularly reviewing operational policies, procedures, and work programmes to 
deliver services that meet operational and customer demand. 
Manage the optimum utilisation of staff and physical resources to support planned and reactive work 
within their service, by managing staff assets, capital programmes, and main functions in order to 
optimise operational efficiencies. Ensure all staff are trained and empowered appropriately, with a 
clear understanding of their essential contribution to the performance of the Department. 
Be the subject matter expert and point of escalation for the service, supporting staff and 
stakeholders with the evolving and competing needs of the service in order that the right outcomes 
and value for money is achieved. Maintain the integrity of Jersey’s Vehicle Register by conducting 

formal audits, as necessary, to ensure the accuracy of details and compliance with requirements for 
registration as prescribed under the Motor Vehicle Registration Laws and associated Orders. 
Analyse service and operational performance data, and industry trends to identify opportunities to 
improve service delivery and to recommend policy and legislative changes to relevant stakeholders, 
thereby ensuring that services meet the needs of the people of Jersey and the organisation’s One 
Government vision. Liaise with Law Drafters to implement any necessary changes as appropriate to 
the Island. 
Monitor the revenue and expenditure budget within the defined financial limits. Whilst ensuring 
business objectives are met, initiate, and manage the tendering and organising of public auctions 
and other methods of sale of ‘cherished registration marks’ to generate significant income, in order to 
contribute to the delivery of the directorate's vision. Coordinate annual fee changes in conjunction 
with Finance, preparing appropriate MD’s and law drafting orders. 

Job Specific Outcomes 2 of 2

Create monthly statements of the income generated by the registration of vehicles for the Treasury 
and Exchequer, in accordance with financial directives. Investigating and resolving any issues or 
discrepancies. 
Lead on negotiations and manage implementations with suppliers for business related services and 
supplies, including appropriate contract management and equipment, and coordinating contractors 
and suppliers to ensure the delivery of high quality and cost-effective services to the customer and 
securing value-for-money for the directorate. 
Responsible for ensuring the service area is compliant with all Health and Safety obligations, 
providing sufficient protection for staff, customers, and service users to ensure the service fulfils its 
legal obligations and responsibilities by staff, business partners, customers, and the public. 
Perform due diligence checks on new motor insurance companies wanting to become an ‘authorised 
insurer’ in Jersey, in accordance with the Motor Vehicle (Third Party Insurance) Law and put forward 
recommendations to the Head of DVS to determine whether the insurance company should be 
approved, denied, or referred to the Minister, drafting the necessary report with recommendations for 
a Ministerial Decision. 
Provide vehicle registration information, upon the appropriate data protection requests, to various 
enforcement agencies such as the States of Jersey Police, Customs and Immigration, the Viscount, 
Customer and Local Services and foreign jurisdictions for sensitive intelligence cases. 

Responsible for collating the necessary vehicle registration information for Subject Access Requests 
(SAR) and Freedom of Information Requests (FOI) upon request. 
Prepare evidence and / or prosecution papers where breaches of legislation relating to vehicle 
registrations have been identified (e.g. where drivers have been disqualified) and attend Court as a 
witness when required. Liaising with and providing support to the Magistrate’s Court Greffe on such 
legal issues and attending Court if necessary. 
Manage and control all retention/destruction schedules, record keeping requirements, data sharing 
agreements, and data privacy statements for the Department. Be the point of contact for E-RGE and 
EUCARIS conferences, and the owner of the Department’s online servicing and website content. 
Responsible for ensuring all complaints are managed in line with GoJ policy and logged, 
investigated, and responded to efficiently and effectively, acting as the point of escalation for any 
complex complaints or monetary reimbursements following the complaint outcome. Ensure all 
Department compliments and client feedback are logged effectively. 

Qualifications

Essential

Level 7 post graduate qualification or equivalent gained by substantial practical experience in a relevant specialism e.g. Operations Management, Business Management, Business Administration 

Evidence of further relevant professional courses e.g. Health & Safety certificate (e.g. IOSH) 

Middle management qualification or equivalent

Desirable

Membership status in a relevant professional body (e.g. Chartered Institute of Logistics and Transport, Chartered Institute of Highways and Transport) 

PRINCE 2 or equivalent project or change management qualification or body of knowledge

Knowledge

Data analysis and information management reporting as it relates to this role 

Leading specialist operational services as relevant to the overseen function 

Knowledge of performance management and understanding of performance metrics Knowledge of financial directives 

Ongoing Continuing Professional Development to remain up to date with the latest methodologies and industry research and best practice 

Technical Work Based Skills

Computer literate with ability to effectively operate the Microsoft Office package 

Ability to use technical business applications designed to capture, store, manipulate and analyse technical data and create reports and management information as relevant to the specific service and industry 

General skills / attributes

Ability to train, lead, motivate, and manage teams to achieve high delivery and performance, and manage poor performance Strong relationship building skills 

Planning, problem solving, negotiation, and influencing skills Confident decision-maker 

Ability to develop innovative approaches to change and service delivery 

Excellent verbal and written skills, with the ability to communicate effectively to a range of Stakeholders and produce written materials (e.g. letters, reports, discussion papers, proposals) to a high level for presentation 

Experience

Leading the delivery of strategy 

Experience demonstrating a very high degree of technical competency in the field related to the services being overseen 

Experience in delivery of projects against budgets 

Experience working alongside senior stakeholders within the public sector or a similar context 

A proven track record of achieving objectives on time 

Managing the operational delivery of relevant technical / operational services 

Managing staff and budgets 

Experience in Project Management and design and implementation of change projects